◎Provision of various health care services

• Providing care management services for people with diabetes, asthma, TB, and chronic liver diseases.
  
• Establishing a Psychiatric Day Care Center
  
• Enhancing health education and teaching in outpatient services
  
• Offering smoke cessation services
  
• Providing telephony health consulting, spiritual consulting, and AIDS consulting services.

◎Promotion of community health

• Expanding outreach clinics in remote communities
  
• Recruiting and training volunteers for community health and home health services
  
• Under the assistance from medical students, holding summer children health camps in several local communities to promote the health of children
  
• Continuing screening programs for children and seniors, and the screenings of breast cancer, liver tumor, colon cancer, and pap smear
  
• Conducting weight-loss classes, pregnancy classes, and other health education workshops.
  
• Promoting health education through churches, community organizations, and media.
  
• Organizing and executing the Shoufong Community Health Promotion program funded by the Bureau of Health Promotion
  
• Partnering with local senior homes, schools, and care facilities for the disabled to offer physician visits in the institutions
  
• Cooperating with five local clinics to form a community group practice which has been recognized as the only demonstration group by the Department of Health

◎Improvement of health care quality and management

• Continuing applying Taiwan Quality Indicator Program (TQIP) and evidence-based medicine practices, developing clinical pathways and guidelines
  
• Enhancing patient safety through error reporting, analysis, and improvement. A Patient Safety Committee has been formed to carry out related programs such as patient identification, infection control, patient speak-up, surgery site, effective communication among caregivers, medication safety, and fall reduction, etc.
  
• Improving clinical administrative quality through activities such as Quality Control Circle (QCC), Quality Improvement Team (QIT), 5S, benchmarking and process management and standardization.
  
• Periodical evaluation of quality and performance in a TQM Committee.
  
• Carrying out self-accreditation for the whole hospital every year using the standards developed and utilized by the Taiwan Joint Commission on Hospital Accreditation for maintaining the required quality
  
• Actively receiving, responding, and reporting patient complains.
  
• Conducting quarterly patient satisfaction surveys for outpatient and inpatient services, and emergency department, respectively.
  
• Continuing holding quality related education for the whole staff.

◎Implementation of information technology and automation

• Employing Lotus Notes to establish an intranet system and serve as a major tool for office process automation and knowledge management.
  
• Completing outpatient and inpatient CPOE systems and applications.
  
• Strengthening clinical diagnosis through the application of PACS system.
  
• Developing executive decision support system.

◎Facilitating social welfare and charity services

• Establishing Mennonite Social Welfare Foundation to provide home health services, meals on wheel, and Lifeline in supporting the dependent seniors to remain home. Besides, the foundation offers residential care for persons with severe disability and day care for the children with intellectual disability.
  
• Cooperating with Taiwan Cerebral Palsy Association to hold annual charity medical services for the local residents with cerebral palsy.
  
• Offering facilities and space in the outpatient waiting areas without charge for the massagists in the Hualien Association for the Blind to provide massage services and earn incomes.

◎Improving social well-being by promoting art, music, and publications

• Carrying out bi-monthly lectures and concerts performed by renowned speakers and musicians in the past 8 years
• Setting up major art works by local artists in the lobbies of the outpatient and inpatient buildings in comforting patients and their families.
• Transforming hallways into art galleries to hold exhibitions for patients and visitors.
• Publishing seven books since 2005 which were collectively written by medical and nursing staff and their families to share their understanding of medical ethics and long-term care, medical or nursing models, and live experiences with the general public
• Over 140,000 paper copies and 17,000 e-copies of the MCH Monthly are mailed to the major stakeholders including the hospital's contributors all over the country for distributing health information, goodhearted stories, and the power of faith.

• Commission So-Fong medical campus in 2009.
  
• Gain top grade in the national hospital review by Taiwan Department of Health.
  
• Achieve First-Class distinction in DOH teaching hospital accreditation
  
• Achieve Joint Commission International (JCI) accreditation for international health care organization
  
• Found Mennonite Cancer Institute and Department of Nuclear Medicine Addition of second linear accelerator for cancer treatment
  
• Collaborate with Mennonite Social Welfare Foundation to build an integrated long-term care facility for people with disability.
  
• Found Grace Senior Citizen long term nursing care center
  
• Enhance the delivery of health prevention and promotion programs in the geriatics, sports medicine, and preventative health for the elderly and adolescents.
  
• Expand clinical services for private patient (private clinic).

• Develop new medical campus
  
• Kidney transplant joint venture with Tri-Services General Hospital/National Defense Medical Center
  
• Incorporate homeopathic & naturalistic health strategy
  
• Venture medical tourism consortium

• Faith Building redevelopment
  
• Promote overseas medical ministry
  
• Become the top ranking hospital in East Taiwan.